Home IT Care Plans
Insurance Against
the Next Callout.
Optional monthly plans for customers who want predictable cost, prioritized booking, and a managed cybersecurity stack. Month to month, no contract, same local pro every visit.
Three Tiers
Pick What Fits the Household
No hidden fees. Hours-per-month caps are explicit. Overage billed at a Care discount rate, never zero.
Care Basic
$39
per month
For households who had a Wi-Fi Fix and want light insurance.
- Monthly automated network health check
- One remote support session per month, 30 min
- Bundled software license management
- Priority next-business-day booking
- Overage at $129/hr ad-hoc rate
No on-site visits included. On-site billed at $149 + $129/hr.
Add Care BasicCare Standard
$149
per month
For work-from-home professionals and managed households.
- All Care Basic items
- 2 hours of remote support per month
- Network monitoring and monthly health report
- 1 on-site visit per year included
- 4-hour business-day response SLA
- Bundled software licenses (Bitdefender + Aura) renewed annually
- Care discount rate $109/hr for additional work
Subsequent on-site visits at $149 + $109/hr Care rate.
Talk to UsCare Plus
$299
per month
For cleared professionals, regulated industries, and home offices with sensitive data.
- All Care Standard items
- 4 hours of remote support per month
- Huntress Managed Endpoint with 24/7 SOC
- Quarterly on-site visit (4 per year)
- 4-hour 7-day-week response SLA
- $250 after-hours emergency callout
- Annual external attack-surface scan
- Dedicated technician contact
Care discount rate $89/hr for additional work.
Talk to UsFounding-Client Program
First Three Customers, 50% Off Care Months 1 to 24
We are launching Home IT in 2026 and the first three Care customers get a meaningful discount that carries forward as a 15% lifetime loyalty rate. Mention founding client when you book.
FAQ
Common Questions
Can I sign up for Care without a setup visit?
Yes, but most customers start with a Wi-Fi Fix or Cybersecurity Audit so we know your network before we agree to monitor it. Care without a baseline visit is harder to deliver well.
What does the hours-per-month cap mean?
Each Care plan includes a fixed amount of remote support time per month. Care Basic is one 30-minute remote session. Care Standard is 2 hours. Care Plus is 4 hours. Going over the cap is billed at a Care discount rate (cheaper than ad-hoc), not free. This is how we keep the math working for both sides.
Why is Care Plus more than Care Standard plus Bitdefender?
Care Plus replaces consumer antivirus with Huntress Managed Endpoint, which has a 24/7 SOC behind it. If something gets past the AV, a real human responds. Plus quarterly on-site, after-hours emergency cover, and an annual external scan. The price reflects the real underlying cost.
What is NOT covered under Care?
Devices not registered at onboarding, software you installed independently, family training, smart home IoT (that is GTZ Smart Home's scope), Apple OS-internal issues that need Apple Support, and anything we explicitly excluded in the engagement letter. Detailed list provided at signup.
Can I cancel?
Month to month, no contract. We do not believe in lock-in. If we are not delivering, you should be able to leave.
Founding-client discount?
First three Home IT Care customers get 50% off Care fees for months 1 to 24, then a 15% lifetime loyalty discount. Mention this when you book.
Want Predictability?
Book a discovery call. We will recommend the right tier or tell you that you do not need one yet.
Get Your Free Consultation